Between signing up and sending your first campaign there are three steps. Eventleash does two of them, you do one. The activation screen walks you through them in order and does not let you past until they are done.
The three steps
- Payment — you attach a card and pick a plan.
- Provisioning — we prepare your workspace and register you with our mail provider.
- Domain — you verify the domain invitations will go out from.
Only after the third is the account ready to send. You can get in and work before that: creating events, uploading contacts and preparing campaigns all work from the start — it is delivery that waits.
Payment
A valid card is required, free trial included, along with accepting the terms. Until the subscription is confirmed the screen stays on this step.
If your card requires strong authentication, your bank opens a confirmation window: see it all the way through, otherwise the payment stays pending and activation does not move on.
Provisioning
This step is ours and asks nothing of you. We create your account's data space, register you with the mail provider and assign a managed subdomain so landing pages work from day one.
It usually takes a few minutes. The screen does not refresh by itself: there is a button to check the status again, press it whenever you want to know where we are.
Domain
The only technical step, and the only one that depends on you: publishing a few DNS records to prove that the domain you want to send from is yours.
The full procedure, with the records to copy and the usual problems, is in Set up your sending domain. In short: add the domain, copy the records into your DNS provider's panel, come back and press Check status.
When the account is ready
When the primary domain turns active the account goes live and we tell you so. From then on the banner disappears and the campaign send button works.
The states you may see
When something does not add up, the account status almost always says what is missing.
| Status | What it means | What to do |
|---|---|---|
| Initializing | We are preparing the account | Wait a few minutes and check again |
| Paused | Paid for, but no verified sending domain | Finish verifying the domain |
| Active | All good | Nothing |
| Past due | The last invoice could not be charged | Update your payment method on the Billing page. The account keeps working while the bank retries |
| Read only | Subscription cancelled | Data is kept for 90 days: reactivate the subscription to get full access back |
| Error | Something went wrong during provisioning | Write to us: this is not one you can fix from your side |
If you get stuck
| Symptom | What to check |
|---|---|
| I am stuck on the payment step | That your bank's confirmation window was completed. Try another card if yours refuses recurring payments |
| Provisioning has not finished after half an hour | Write to us with the account email |
| The domain will not verify | Go to the usual problems table: nine times out of ten it is the record name with the domain repeated twice |
Write to [info@eventleash.com](mailto:info@eventleash.com) with the email you signed up with: from here we can see exactly where activation stopped.