Terms and conditions

1. Definitions

In these Terms, the following words have the meaning set out below:

• Provider (or "we"): NSS EVENTS S.r.l.s., registered office at Via G. E. Pestalozzi, 4 — 20143 Milan (MI), Italy, VAT and tax number 12624870965, registered with the Companies Register of Milan Monza Brianza Lodi, certified e-mail (PEC) nssevents@pec.it, e-mail legal@eventleash.com.
• Eventleash or Platform: the software service provided on a SaaS basis at eventleash.com, its subdomains and the APIs made available by the Provider.
• Customer (or "you"): the party — professional, company or public body — subscribing to a Plan or activating an Account in the course of its professional or business activity.
• Account: the isolated workspace assigned to the Customer (tenant), identified by a unique alias and a managed subdomain in the form {alias}.eventleash.com.
• User: a natural person authorised by the Customer to access the Account with their own credentials.
• Plan: the subscribed service tier, with the usage limits and fees set out in the Price List.
• Price List: the pricing page published on eventleash.com or the specific commercial offer accepted by the Customer, which forms an integral part of the contract.
• Customer Data: contacts, guest records, content, texts, images, logos, lists, templates, statistics and any other data uploaded to or generated by the Customer through the Platform.
• Recipient: a natural person to whom the Customer sends communications through the Platform, or who interacts with the public pages (invitation, RSVP, registration, check-in) created by the Customer.
• Message: each individual communication (e-mail or other enabled channel) sent to a Recipient through the Platform; the unit used to measure sending limits.
• DPA: the data processing agreement under Article 28 GDPR, available at www.eventleash.com/dpa.
• Acceptable Use Policy (or AUP): the rules set out in clause 10.

2. Subject matter

2.1 These Terms govern access to and use of the Eventleash Platform, which allows the Customer to manage events and their guests: importing and managing contacts, creating events and guest lists, sending invitations and communications by e-mail, collecting RSVPs and registrations through public pages, managing on-site check-in (including via QR codes), configuring sending domains and reviewing statistics.

2.2 The Provider supplies a technical tool. The Provider is not the sender, the organiser or the controller of the communications sent by the Customer: communications are sent by the Customer, under its sole responsibility, to recipients it selects and with content it determines.

2.3 The Platform is offered "as a service": no source code release, on-premise installation or software licence is provided, unless otherwise agreed in writing.

3. Contract documents and order of precedence

3.1 The contract between Provider and Customer consists of: (a) any offer or order signed by the parties; (b) these Terms; (c) the Acceptable Use Policy; (d) the DPA; (e) the Privacy Policy and Cookie Policy; (f) the Price List.

3.2 In the event of conflict, the following order of precedence applies: (a), (d) as regards the processing of personal data, (b), (c), (f), (e).

4. Formation of the contract

4.1 The contract is concluded when the Customer completes registration accepting these Terms and, where applicable, confirms the subscription to a Plan through the payment process.

4.2 The Customer represents that it has the capacity and authority to enter into the contract and — where acting on behalf of a legal entity — that it is authorised to bind that entity.

4.3 Access is restricted to persons aged 18 or over acting in the course of a professional or business activity. The Platform is intended neither for minors nor for consumers.

4.4 The resources dedicated to the Account (tenant data space, sending identity) are activated only after payment confirmation or the start of the free trial.

4.5 The Provider may refuse a registration or make its activation subject to checks (identity, domain, nature of the lists, use case) at its reasonable discretion, in particular for anti-abuse purposes and to protect sending reputation.

5. Account, users and credentials

5.1 Activating the Account assigns an alias and a managed subdomain {alias}.eventleash.com. Certain aliases are reserved by the Provider for technical reasons. The alias grants the Customer no rights over the eventleash.com domain or over the Provider's distinctive signs.

5.2 The Customer may invite Users within the limits of its Plan and assign their permissions. The Customer is responsible for its Users' activity as if it were its own, and for promptly revoking access that is no longer needed.

5.3 Credentials are personal. The Customer shall take adequate measures to keep them confidential and shall notify the Provider without delay of any suspected unauthorised access, by writing to security@eventleash.com.

5.4 The Provider is not liable for the consequences of third-party use of credentials, unless the access was caused by a matter attributable to the Provider.

6. Free trial

6.1 Where offered, the free trial lasts 30 days from Account activation and may carry reduced usage limits, in particular on the number of Messages that can be sent and on configurable domains.

6.2 During the trial the service is provided "as is", with no availability commitment and no priority support.

6.3 Activating the trial may require registering a valid payment method. In that case, at the end of the 30 days the selected Plan activates automatically with the first fee being charged, unless the Customer cancels before expiry. The Provider sends a notice as expiry approaches (normally 3 days in advance).

6.4 If the Customer cancels during the trial, or no Plan is activated on expiry, the Account becomes read-only and data is retained and then deleted in accordance with clause 22.5.

6.5 The free trial is available once per Customer and per group of companies. The Provider may withdraw it in the event of circumventing multiple registrations.

7. Plans, usage limits and overage

7.1 Each Plan defines its own limits, including: maximum number of contacts, maximum number of Messages per month, maximum number of events, maximum number of sending domains, maximum number of Users, API access and support level. The applicable values are those stated in the Price List or in the accepted offer.

7.2 The Message counter resets at the beginning of each monthly billing period. Unused allowances do not roll over and are not refundable.

7.3 Exceeding limits. When a limit is reached the Platform may, depending on the Plan: (a) block the exceeding operation; or (b) allow the exceeding sending and bill it as overage at the unit rate stated in the Price List. The Customer hereby authorises the charging of accrued overage, which is summarised in the customer area and billed with the next renewal.

7.4 Fair use. Even where limits have not been reached, the Provider may apply technical rate limiting or queuing measures to safeguard service stability, the fair distribution of sending capacity across customers and the reputation of its sending infrastructure. Sendings are queued and spread over time: the Provider does not guarantee instantaneous delivery of bulk volumes.

7.5 APIs. Where included in the Plan, APIs are subject to rate limits and may be changed or versioned; the Provider will give at least 60 days' notice of backward-incompatible changes.

8. Fees, invoicing and payments

8.1 Prices and currency. Fees are those set out in the Price List or in the accepted offer, expressed in euro (EUR) and exclusive of VAT and of any other applicable tax, duty or withholding, which remain the Customer's responsibility.

8.2 Taxes. Customers established in Italy are charged Italian VAT at the standard rate in force. Taxable customers established in other European Union Member States holding a valid VAT identification number verifiable in the VIES system are invoiced without VAT under the reverse charge mechanism (Article 7-ter of Italian Presidential Decree 633/1972 and Article 196 of Directive 2006/112/EC). Customers established outside the European Union are invoiced as an out-of-scope supply. It is the Customer's responsibility to provide a valid and up-to-date VAT identification number: where the identifier is missing, invalid or unverifiable, the Provider will charge Italian VAT and is not required to issue credit notes for the period preceding the communication of correct details.

8.3 Billing frequency. Plans are charged in advance, on a monthly or annual basis according to the choice made on subscription. The contract period runs from the date of the first charge and renews on the corresponding date of each following period. The fee is due for the entire period, regardless of actual usage and of the number of events held.

8.4 Payment methods and processing. Payments are processed through the payment service provider Stripe Payments Europe Ltd. and may be made by credit or debit card and by the other methods made available in the payment flow. The Customer authorises recurring charges on the registered payment method and undertakes to keep it valid and funded, updating it upon expiry or replacement. Transactions may require strong customer authentication (SCA): failure to complete authentication results in a failed payment. The Provider neither receives nor stores full payment instrument details, which are processed directly by the payment service provider. Payment by bank transfer is admitted only for specific offers agreed in writing, with payment due 30 days from the invoice date.

8.5 Automatic renewal. The Plan renews automatically for successive periods of equal duration, unless cancelled under clause 22.2, with automatic charging on the renewal date and without any further confirmation being required.

8.6 Invoicing. Invoices are issued electronically and made available in the customer area. For customers established in Italy they are issued through the national e-invoicing system (SdI): the Customer must provide a correct recipient code or certified e-mail address, company details and VAT number, and is liable for the consequences of incorrect or incomplete details, including failure to receive the invoice. Foreign customers receive their invoices in PDF format.

8.7 Failed payment. If a payment fails, the Provider — directly or through its payment service provider — makes further charge attempts and places the Account in past due (PAST_DUE) status: during this status the service remains fully operational, with a visible notice in the customer area. The grace period coincides with the retry cycle applied by the payment service provider and in no case exceeds 30 days from the first failure. If the position is not regularised within that period, the Account moves to read-only (READ_ONLY): writes and Message sending are blocked, while data access and export remain available for the 30-day retention window under clause 22.5, after which data is deleted. Payment made within that window automatically restores the Account's full operation.

8.8 Disputes. The Customer may dispute an invoice within 15 days of its issue date, stating its reasons specifically. Undisputed amounts remain due; withholding payment and set-off against any claim are not permitted. Late payment interest accrues on overdue amounts under Italian Legislative Decree 231/2002, together with the flat-rate reimbursement of recovery costs provided for by the same rules.

8.9 Price changes. The Provider may change fees and the structure of the Price List with at least 30 days' notice, effective from the following renewal period. A Customer who does not accept the change may cancel renewal with effect from the date the new price takes effect; use of the service after that date constitutes acceptance.

8.10 Refunds. Save for mandatory statutory rights, fees paid are non-refundable, including in the event of early cancellation, legitimate suspension, non-use or cancellation of the Customer's event.

9. Plan changes

9.1 Upgrades take effect immediately, with a pro-rata charge for the difference over the remaining period.

9.2 Downgrades take effect from the following billing period and give no right to a refund. It is the Customer's responsibility to come back within the lower Plan's limits (contacts, Users, domains, events) before it takes effect; failing that, the Provider may restrict the exceeding features.

9.3 Switching from monthly to annual billing takes effect immediately and starts a new contract period; switching from annual to monthly takes effect at the end of the current annual period.

10. Acceptable Use Policy (anti-abuse and anti-spam)

This clause is essential: breaching it entitles the Provider to suspend the service immediately under clause 23.

10.1 Basis for sending. The Customer may only send communications to Recipients with whom it has a legitimate relationship and for whom it holds a valid legal basis, including — where required — freely given, specific, informed and documentable consent. The Customer must be able to demonstrate to the Provider, on request, the origin of each list.

10.2 Prohibited lists. It is prohibited to upload or use lists that have been purchased, rented, exchanged, scraped, automatically generated or obtained from third parties without a valid legal basis for sending.

10.3 Prohibited content. The Platform may not be used for: spam or unsolicited commercial communications; unlawful, defamatory, discriminatory or violent content, or content inciting hatred or violence; child sexual abuse material or sexually explicit material; phishing, fraud, social engineering, false attribution of identity or sender; malware or malicious links; infringement of third-party intellectual or industrial property rights; gambling, illegal substances, weapons, unauthorised financial or insurance services, promotion of crypto-assets, and any other sector prohibited by the policies of the infrastructure suppliers used by the Provider.

10.4 Sender transparency and unsubscribe. Every communication must truthfully identify the Customer as sender, include valid contact details and retain the unsubscribe link provided by the Platform. Removing, obscuring or disabling that link, or the unsubscribe recording mechanisms, is prohibited. Unsubscribe requests are executed by the Platform without delay and the Customer may not send further commercial communications to unsubscribed Recipients.

10.5 List quality and deliverability. The sending infrastructure is shared across customers and its reputation is a common asset: a single Customer's metrics can compromise everyone's ability to send. Accordingly:

• addresses generating hard bounces are automatically and permanently suppressed; repeated soft bounces and abuse complaints are monitored and may lead to the address being excluded from subsequent sendings;
• the Customer undertakes to keep its bounce rate below 5% and its abuse complaint rate below 0.1%, measured both per campaign and on a rolling 30-day basis;
• where those thresholds are exceeded, the Provider may request documentation on the origin of the lists, require prior list cleaning, reduce volumes, apply gradual warm-up, block individual campaigns or suspend the Account under clause 23;
• the Customer undertakes not to send to long-inactive addresses, to generic or role addresses collected without a legal basis, or to lists unused for more than 12 months without prior verification.

10.6 Security and integrity. It is prohibited to: attempt to access other customers' Accounts or data; circumvent limits, quotas, authentication controls or security measures; carry out penetration testing without the Provider's written authorisation; subject the Platform to abnormal load; reverse engineer, decompile or systematically extract content, save within mandatory statutory limits.

10.7 Resale and use on behalf of end clients. Save for written agreement, reselling, sublicensing or making the Platform available to third parties as a standalone service is prohibited. A Customer using the Platform to organise events for its own clients (the typical agency use case) remains solely responsible to the Provider for all use of the Account, must be authorised by the end client to process its data and to send communications on its behalf, and is liable under clause 21.

10.8 The Provider may update the Acceptable Use Policy to reflect legal, technical or infrastructure-supplier policy changes, notifying the Customer accordingly.

11. Sending domains and DNS configuration

11.1 The Customer may use the assigned managed subdomain or configure its own domains. In the latter case the Customer represents that it owns the domain or is authorised by its owner, and undertakes to add the required authentication DNS records (SPF, DKIM, DMARC and any other record indicated).

11.2 The Customer authorises the Provider to send messages on its behalf from verified domains, solely for the purpose of providing the service.

11.3 The Provider is not liable for non-delivery, filtering, spam classification or deliverability degradation arising from incorrect or incomplete Customer DNS configuration, from Recipients' mail providers' policies, from third-party blacklists, or from the quality of the Customer's lists and content.

11.4 Domain verification and removal may involve technical propagation times not attributable to the Provider.

12. Customer Data and content

12.1 Customer Data remains owned by the Customer (or by the respective rights holders). The Provider acquires no ownership over it.

12.2 The Customer grants the Provider a non-exclusive licence, limited to the term of the contract and strictly functional, to host, store, copy, transmit, process and display Customer Data for the purposes of providing the service, ensuring its security, performing backups and providing support.

12.3 The Customer warrants that it holds all rights, consents and authorisations required over Customer Data, including texts, images, logos and trade marks uploaded to templates, invitations and public pages.

12.4 Particularly sensitive data. The Platform is not designed for processing special categories of data under Article 9 GDPR. The Customer shall refrain from collecting such data through free-text fields, guest notes or public forms; where strictly necessary for the event (for example accessibility needs or food intolerances), the Customer assumes full responsibility, identifies an appropriate legal basis and limits the data to the minimum necessary.

12.5 Aggregated data. The Provider may process statistical and aggregated data, in anonymous form and not traceable to the Customer or to Recipients, for monitoring, security, capacity planning and service improvement purposes.

12.6 Backups. The Provider performs periodic backups for business continuity purposes. Such backups do not replace the Customer's own exports: the Customer shall keep independent copies of data it considers critical.

13. Personal data protection

13.1 With respect to the personal data of Recipients and Users uploaded to or generated in the Account, the Customer acts as data controller and the Provider as data processor under Article 28 GDPR. Processing is governed by the DPA, which the Customer accepts together with these Terms.

13.2 The Provider acts as an independent controller for data relating to the management of the contractual relationship (registration data, billing, security logs, support), as described in the Privacy Policy published at www.eventleash.com/privacy-policy.

13.3 Sub-processors. The Customer authorises the use of sub-processors to provide the service, including suppliers of hosting and infrastructure, e-mail sending, CDN and edge computing, managed databases, payments and statistical measurement. The up-to-date list, with processing locations, is annexed to the DPA and available at www.eventleash.com/sub-processors. The Provider gives prior notice of changes, and the Customer may object on reasonable grounds and, failing agreement, terminate.

13.4 Processing locations and transfers outside the EU. The entire application, storage and sending infrastructure is located in the European Union (Ireland, region eu-west-1). Some sub-processors belong to groups headquartered outside the European Economic Area and may access data for support, maintenance or security purposes: in that case the transfer relies on adequacy decisions or Standard Contractual Clauses, with the supplementary measures described in the DPA.

13.5 Data breaches. The Provider informs the Customer without undue delay of any personal data breach affecting it, providing the information needed to comply with its obligations towards the supervisory authority and data subjects.

13.6 Data subject requests. Recipients' requests (access, rectification, erasure, objection) are handled by the Customer as controller. The Provider assists the Customer through the Platform's features and, where necessary, with reasonable support. If a request is addressed to the Provider, it forwards it to the Customer without acting on it independently, save for statutory obligations.

14. Public pages, RSVP and check-in

14.1 Public pages (invitations, landing pages, RSVP and registration forms) are published under the Customer's editorial responsibility, which determines their content, the fields collected, the notices and the consents.

14.2 The Customer must present Recipients with an accurate privacy notice and, where required, collect separate and specific consents. The Platform provides the technical means to do so, but configuring them correctly remains the Customer's responsibility.

14.3 Check-in features (including QR codes and access lists) are verification tools: the Provider is not liable for admission or refusal decisions at the event, for on-site access management, or for venue safety.

15. Service availability and maintenance

15.1 The Provider endeavours, with professional diligence, to keep the Platform continuously available, without however warranting uninterrupted or error-free operation.

15.2 No guaranteed service level (SLA) applies, and no penalty, compensation or service credit is due for unavailability or performance degradation. Service level commitments may be agreed in writing as part of dedicated offers.

15.3 Scheduled maintenance: the Provider plans it, where possible, during low-usage windows, giving reasonable notice for work involving significant unavailability. Urgent security work may be carried out without notice.

15.4 The following never constitute a breach by the Provider: force majeure events; malfunctions of networks, mail providers or third-party services; causes attributable to the Customer, its Users, its DNS configuration or its content; legitimate suspensions under clauses 8.7 and 23.

15.5 Beta features. Features marked as beta, experimental or preview are provided "as is" and may be changed or removed without notice.

16. Support

16.1 Support is provided by e-mail only, at support@eventleash.com, in Italian and English, within the limits of the level included in the Plan. No telephone, messaging or on-site assistance channels are provided. Requests are handled on business days.

16.2 Indicative first-response times per support level are stated in the Price List. Save for written agreement to the contrary, they constitute neither an obligation of result nor a guaranteed service level, and no guaranteed availability hours apply.

16.3 Support does not cover: configuration of the Customer's own systems, content writing, extraordinary data imports or clean-up, training and custom development, which may be the subject of a separate quotation.

17. Intellectual property

17.1 The Platform, the software, the documentation, the interface, the templates supplied by the Provider, the "Eventleash" trade mark and related distinctive signs are and remain the exclusive property of the Provider or its licensors.

17.2 The Customer receives a non-exclusive, non-transferable, non-sublicensable and revocable right of use, limited to the term of the contract and to the purposes set out in clause 2.

17.3 The following are prohibited: removing proprietary notices; using the Provider's trade marks in a way liable to cause confusion; copying the interface or creating derivative products.

17.4 Feedback. The Provider may freely use suggestions and improvement reports submitted by the Customer, without consideration and without any obligation to implement them.

17.5 References. The Provider may cite the Customer's name and logo among its commercial references, on its website and in presentation materials. The Customer may object at any time by written notice to legal@eventleash.com, in which case the Provider will remove the reference within a reasonable time.

18. Confidentiality

18.1 Each party shall keep confidential the other party's non-public information that it becomes aware of (technical and commercial information, individually negotiated prices, security information), using it only to perform the contract.

18.2 This obligation does not apply to information that is public, independently developed, lawfully received from third parties, or whose disclosure is required by law or by an authority, subject to prior notice to the other party where permitted.

18.3 The obligation survives for 5 years after termination of the contract.

19. Warranties and their limits

19.1 The Provider warrants that it will provide the service with the required professional diligence and in compliance with applicable law.

19.2 To the extent permitted by law, the Provider does not warrant: that the service will be error-free or uninterrupted; that delivery, open, attendance or conversion results will meet the Customer's expectations; that the Platform is fit for specific requirements not agreed in writing; or that the Customer's content complies with applicable law.

19.3 The Customer is solely responsible for the compliance of its use with applicable law, including rules on commercial communications, personal data protection, ticketing, event safety and event authorisations.

20. Limitation of liability

20.1 To the extent permitted by law, the Provider's aggregate liability on any basis (contractual, non-contractual, restitutionary), for all events occurring within the same contract year, is limited to the fees actually paid by the Customer in the 12 months preceding the event giving rise to the damage.

20.2 The Provider is not liable for indirect damages, loss of profit, loss of goodwill, loss of business opportunity, reputational harm, non-attendance or reduced attendance at the event, event reorganisation or cancellation costs, or loss of or damage to data not attributable to the Provider.

20.3 The above limitations do not apply in cases of wilful misconduct or gross negligence, harm to life or physical integrity, breach of confidentiality or personal data protection obligations attributable to the Provider, infringement of the Customer's intellectual property rights, and in any other case where the law does not permit limitations.

20.4 Any claim arising from the contract must be brought within 12 months of the event giving rise to it, save for mandatory statutory limitation periods.

21. Indemnity

21.1 The Customer shall indemnify and hold the Provider harmless from any claim, dispute, penalty, damage and cost (including reasonable legal fees) arising out of: (a) content sent or published through the Account; (b) the origin, lawfulness and management of Recipient lists; (c) breach of the Acceptable Use Policy; (d) infringement of third-party rights, including intellectual property and data protection rights; (e) use of the Account by its Users or its end clients; (f) Recipients' complaints regarding the communications received or the organisation of the event.

21.2 The Provider shall notify the Customer of the claim without delay and cooperate reasonably in the defence, and shall not settle without the Customer's consent where the settlement would impose obligations on the Customer.

22. Term, termination and effects

22.1 The contract runs for the period of the subscribed Plan and renews automatically under clause 8.5.

22.2 Cancellation by the Customer. The Customer may cancel renewal at any time from the customer area (or, failing that, by written notice to legal@eventleash.com), with effect from the end of the current period. The service remains available until that date and fees already paid are non-refundable.

22.3 Termination by the Provider. The Provider may terminate the contract with 30 days' notice, refunding the portion of the fee relating to the unused period.

22.4 Termination for breach. Either party may terminate for the other's material breach not remedied within 15 days of written notice. The Provider may also terminate with immediate effect in the event of breach of clause 10, non-payment beyond the grace period under clause 8.7, or insolvency proceedings against the Customer where permitted by law.

22.5 Effects of termination. On termination, for any reason: (a) write access and Message sending cease; (b) the Account becomes read-only for 30 days, during which the Customer may access and export its data; (c) after those 30 days, Customer Data and the infrastructure dedicated to the Account are permanently and irreversibly deleted, save for statutory retention obligations (for example tax and accounting records) and backup copies, deleted according to the rotation cycles described in the DPA. The Provider sends a notice before deletion.

22.6 The Customer must carry out any necessary exports within the 30-day window. Upon written request received before expiry, the Provider may grant an extension on terms to be agreed.

22.7 The clauses on accrued fees, intellectual property, confidentiality, limitation of liability, indemnity, governing law and jurisdiction survive termination.

23. Suspension

23.1 The Provider may suspend, in whole or in part and without notice where the circumstances require it, access to the Account or sending capability in the event of: suspected breach of clause 10; the bounce or complaint thresholds under clause 10.5 being exceeded; concrete risk to the security, integrity or sending reputation of the Platform; order of an authority; suspected fraudulent use or unauthorised access; non-payment under clause 8.7.

23.2 The Provider informs the Customer of the suspension and its reasons as soon as possible, and lifts it once the cause has ceased. A legitimate suspension gives no right to refunds or compensation.

23.3 In less serious cases the Provider will, where possible, prefer graduated measures (volume reduction, blocking of the individual campaign, requesting documentation on lists) before full suspension.

24. Changes to the Terms and to the service

24.1 The Provider may amend these Terms for legal, technical, security or service-evolution reasons, notifying the Customer by e-mail or in-platform notice with at least 30 days' notice.

24.2 Amendments apply from the renewal period following the notice. A Customer who does not accept them may terminate free of charge with effect from the date they take effect; continued use of the service after that date constitutes acceptance.

24.3 The Provider may evolve the Platform's features. Changes that materially reduce essential features of the subscribed Plan are notified with the notice period under 24.1 and give the Customer a right to terminate.

25. Force majeure

Neither party is liable for failures caused by events beyond its reasonable control (natural disasters, war, acts of authorities, general strikes, prolonged power or connectivity outages, serious infrastructure supplier failures, large-scale cyber attacks), for as long as the event persists. If the impediment lasts more than 30 days, either party may withdraw without penalty.

26. Assignment

26.1 The Customer may not assign the contract without the Provider's written consent, which shall not be unreasonably withheld in the case of corporate reorganisations.

26.2 The Provider may assign the contract to companies within its group or in the context of a transfer of business or of a business unit, notifying the Customer.

26.3 The Provider may use third parties to provide the service, remaining liable for their conduct within the limits set out in the contract and the DPA.

27. Notices

27.1 Notices from the Provider are validly given if sent to the Account administrator's e-mail address or published as an in-platform notice. The Customer is responsible for keeping its contact details up to date.

27.2 Notices from the Customer must be sent to legal@eventleash.com for contractual matters, to support@eventleash.com for support, and to privacy@eventleash.com for personal data matters. Formal notices (cancellation, disputes, termination) are also validly given if sent by certified e-mail (PEC) to nssevents@pec.it or by registered post to the registered office indicated in clause 1.

28. Business customers — exclusion of consumer rules

28.1 The service is intended exclusively for professionals, businesses and public bodies acting in the course of their activity. The provisions of Italian Legislative Decree 206/2005 (Consumer Code) do not apply, nor do the rules on the right of withdrawal in distance contracts with consumers.

28.2 By entering into the contract the Customer declares that it is acting for purposes relating to its professional or business activity and that it will provide, where requested, its VAT number or professional tax code. The Provider may terminate the contract with immediate effect if it establishes that the Customer made an untrue declaration in this respect.

29. Governing law and jurisdiction

29.1 The contract is governed by Italian law, excluding its conflict-of-laws rules and the Vienna Convention on Contracts for the International Sale of Goods.

29.2 Any dispute concerning the validity, interpretation, performance or termination of the contract falls within the exclusive jurisdiction of the Court of Milan, Italy.

30. Final provisions

30.1 Entire agreement. The contract supersedes any prior understanding, communication or promotional material relating to the same subject matter.

30.2 Severability. The invalidity of one clause does not affect the remaining ones; the invalid clause is replaced by the valid clause closest to the parties' intention.

30.3 No waiver. Failure or delay in exercising a right does not constitute a waiver of it.

30.4 No agency. The contract does not create any partnership, association, agency or employment relationship between the parties.

30.5 Language. These Terms are drawn up in Italian and English. In the event of discrepancy, the Italian version prevails.

30.6 Acceptance. Acceptance takes place electronically, by ticking the dedicated checkbox during registration or checkout; the Provider retains an electronic record of the date, time and version of the Terms accepted.